Frequently Asked Questions

Logos and Design

How long until I get my designs?

Three working days. Other places make you pay more for urgent orders, but at Threesite, we’ll always deliver your initial concepts fast.

In what formats will I receive my design files?

We want you to be able to use your designs, so we’ll send you a zip folder with all your design files, including… Raw Vector (EPS), PNG, JPG, TIF, PDF and Font files (optional).

If you need it in another format not listed above, we’re glad to help. Just ask.

How do logo design revisions work?

We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collective, so we send you the initial designs, we’ll ask for your opinion to make the designs even better.

Usually, our customers ask us to tweak colors, fonts and layout. Sometimes, they even ask us to merge two concepts.

Whatever the revision, big or small, we’ll continue to revise your design until it’s perfect.

Who owns the copyright for my final design?

You do. It’s that simple.

General

Do you guys do design contests?

No, we don’t. We have full-time graphic designers in a team with an average of 3+ years’ experience in logo and branding.

We assign projects based on that individual designer’s proficiency. For instance, one designer might be really good at artistic logos whereas another is really good at typographical logos.

Our project managers are specialists at making sure to pick the best designer for the your design job.

Do you assign project manager on every project?

Yes. Every single project we do are managed by a dedicated project manager and is an expert in all things design.

Your project Manager will be your primary point of contact for all your projects.

What is spec work and what’s your view on that?

Spec work (short for speculative) is any job for which the client expects to see examples or a finished product before agreeing to pay a fee.

At Threesite, we are 100% against spec work. We believe it is immoral to ask designers to submit work in meager hopes of getting paid. That’s why all of our designers receive a fair full-time salary for designs they create.

Where are you guys located?
We’ve offices in Augusta, KY and Ahmedabad, India. We’ve full-time designers, programmers, marketers and virtual assistants in a team. We never outsource to any third-parties.

Business Cards & Stationery

Do the prices include printing?
No, it does not include printing. We’re happy to co-ordinate with your printer guy to make sure that you get the printing job done with the best results.
Do printing prices include tax and shipping?
No, we don’t do printing job. We only do design work and send you print-media file which you can use to get it printed with your local printer.
Where can I print my cards?
We can suggest you consult your local printer guy to print your business cards or we can recommend few online services which can do that for you at an effective pricing.
What kind of paper do you recommend?

For business cards, you have your choice of three paper types:

  • 120#, 14pt, Glossy (super shiny, heavyweight cardstock)
  • 120#, 14pt, Dull-Matte (Our favorite, because it has an ever-so-slight sheen, and is a nice heavyweight cardstock
  • 100# 12pt, Uncoated (A no-frills, standard weight stock)

For Letterhead, we recommend Hammermill 70# Lustre – An absolutely beautiful paperstock that performs well in both Laser and Inkjet printers.

Web Design

Do your website packages also include coding?

Of course! All our standard packages include design, coding, and integration onto your server or hosting platform.

Does Threesite provide hosting?
Yes! We’ve partnered with SiteGround to bring you reliable, inexpensive hosting. Just make sure to choose hosting when you select your web design package.
What CMS do you use at Threesite?

We use WordPress as our de facto CMS of choice here at Threesite.

If you need your files in straight HTML or need to use another CMS, we’re glad to help with that too.

Isn't WordPress only a blogging platform?

Not anymore. Back in the early 2000s, WordPress was just a blog platform. Today, it has grown to become a full enterprise solution that’s easy to use and easy to update.

WordPress is used for the websites of dozens of well-known companies, including the NY Times, UPS, Forbes, and of course Threesite 😊

Satisfaction Guarantee

How does the Satisfaction Guarantee work?
It’s simple. We guarantee you’ll love your designs or we’ll make it right.
Does your guarantee apply on everything, or just logos?
Everything. Our satisfaction guarantee applies to everything you design or print with us.

Security and Privacy

Is my information secure?
Yes. We use internet-standard security measures to make sure your information is secure while browsing our site and during checkout.
What's your privacy policy?
Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn’t do anything that you wouldn’t do.

Growing Businesses Since 2004

We serve businesses across the world.

Arlington
Atlanta
Austin
Baltimore
Chicago

Cleveland
Dallas
Denver
Houston
Jacksonville

Kansas City
Las Vegas
Los Angeles
Louisville
New York City

Miami
Minneapolis
Phoenix
New Orleans
Orlando

Philadelphia
Portland
San Antonio
San Diego
Seattle

Let’s create something amazing together.